Extracting sentiment knowledge from pros/cons product reviews: Discovering features along with the polarity strength of their associated opinions

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Mirtalaie M, Hussain O, Chang E, Hussain F, (2018), Extracting sentiment knowledge from pros/cons product reviews: Discovering features along with the polarity strength of their associated opinions, Expert Systems with Applications, Volume 114, 30 December 2018, Pages 267-288

https://www.sciencedirect.com/science/article/abs/pii/S0957417418304718

Mots clés : Analyse des sentiments basé sur les fonctionnalités, Avantages / inconvénients des produits,Force de polarité, Arborescence des produits

Résumé : L’extraction des connaissances sur les sentiments est un domaine de recherche en croissance dans la littérature. Il aide à analyser les opinions des utilisateurs sur différentes entités ou événements, qui peuvent ensuite être utilisées par les analystes à diverses fins. En particulier, l’analyse des sentiments basée sur les fonctionnalités est l’un des domaines de recherche difficiles qui analyse les opinions des utilisateurs sur les différentes fonctionnalités d’un produit ou d’un service. Parmi les trois formats pour les évaluations de produits, notre objectif dans cet article se limite à l’analyse du type avantages / inconvénients. En raison de la nature des avis pour / contre, ils sont généralement concis et suivent une structure différente des autres types d’avis. Par conséquent, des techniques spécialisées sont nécessaires pour analyser ces avis et extraire les caractéristiques des produits discutés par les clients ainsi que leurs attitudes personnelles

Grandes lignes :

  • Extraction de fonctionnalités à l’aide de règles syntaxique à partir des avis pour / contre.
  • Déterminer la polarité de l’opinion en fonction de sa force émotionnelle.
  • Comparer les résultats avec des approches de pointe dans différentes tâches.


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