9.10 AM - Chapter 14 - Incorporating Classroom Blogs in Teaching with Dennis Relojo-Howell
10.20 AM - Chapter 10 - Analysis of User-Experience Evaluation of French Winery Websites with Coralie Haller, Daria Plotkina
11.30 AM - Chapter 16 - User Experience Measurement: Recent Practice of E-Businesses with Oryina Akputu, Kingsley Attai
12.40 PM - Chapter 12 - Customer Experience: The New Competitive Advantage for Companies That Want Their Customer at the Center of Their Business with Ilenia Vidili